Shipping Information | Kate Ford
Order Processing Times
We endeavour for all orders, international and domestic to be processed and shipped within 1-2 business days of your order being placed.
During busy periods we do allow 3 business days for your order to be sent out upon order placement.
We are not liable for any packages not sent or delivered within your required timeframe as the above timeframes are only a guide and KATE FORD is not obliged to stay within these timeframes. No returns will be accepted due to a delayed shipment.
Orders are shipped during business hours, 9am - 5pm AEST.
When your order has been received from our team, you will receive a confirmation email to your chosen email address upon checkout.
In any case of delay in shipping times or out of stock items, you will be notified by email.
For more information on orders, please review our Terms and Conditions page.
Tracking your Order
Once your order has been sent, you will receive a notification email with a tracking number sent to your chosen email address used when checking out.
All deliveries must be signed for, you will need to ensure someone is available to sign for the parcel between 8am - 6pm Monday - Friday. If no one is home, your parcel will be sent to your closest collection point.
Delivery Partners
Express Domestic Shipping
Within Australia we use DHL or Australia Post
Standard Domestic Shipping
Within Australian we use Australia Post
International Shipping
For international shipping we use DHL shipping services
DHL Domestic Express Shipping
We do not confirm next day delivery, please check with DHL prior to choosing this option as KATE FORD is not liable for delayed deliveries
Shipping Prices
Free Standard AusPost Shipping Australia Wide on all orders over $300
All orders below $300 cost:
Within Australia: $10 standard & $15 express
International: $40. Excluding duties and taxes for your country.
(All international deliveries are sent via DHL express)
All prices are shown in AUD.
Currency, Duties and Taxes
All product prices indicated, and payments made on the Australian Online Store are in AUD currency. GST is included in the order total for all shipments within Australia.
If you are an international customer, your order will be shipped to you on a ‘delivered at place’ (DAP) basis. This means that you may be charged additional fees when your order lands in your home country.
We are not necessarily privy to what International Shipping Charges may apply in your home country. You agree that we are not responsible for facilitating payment of any applicable International Shipping Charges and that you are solely responsible for payment of these charges.
This charge is determined by your local customs authority and includes;
1. The Sales Tax applied by your country for purchases from Australia; and
2. Duties charged for processing by your country.
Prior to checkout if you are unsure of any charges that may occur after placing your order on our Australia Online Store, we highly recommend reaching out to your closest customs office to ensure you are not left with any cost surprises when you receive your order.
Upon delivery of an order to the nominated delivery address, all risk of loss or damage to products passes to you the customer and you agree that we will not be liable for loss or damage to the products thereafter upon check out.
Returns
Return postage costs are not refundable. KATE FORD does not refund international prepaid taxes and duties paid at the time of checkout should you wish to return an item. Residents from international countries can contact their local customs office to obtain a tax refund.
Where a product is returned under clause 19 and the product is faulty or not the product you ordered, you are entitled to a full refund and KATE FORD is responsible for paying return shipping costs and any applicable International Shipping Charges.
Stock Availability
Occasionally stock levels are not up-to-date on our Online Store, this means items may not be available at the time of purchase. The likelihood of this occurring is extremely rare.
If this occurs to an item in your order, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
Changes to your Order
If you require any changes to your order; including incorrect address details and/or item sizing, contact our friendly customer service team immediately on customercare@kateford.com.au.
If your order has already been processed, KATE FORD accepts no responsibility for incorrect details entered. We also do not accept any return requests due to issues with incorrect information entered at checkout.
Shipments that are rejected by the receiver will result in the client incurring redirection fees. KATE FORD reserves the right to cancel any order after purchase.
Countries we do not deliver to
Afghanistan, Algeria, Belarus, Bolivia, Central African Republic, Chad, Colombia, Congo-Kinshasa (DRC), Cote d'Ivoire (Ivory Coast), Cuba, Egypt, Ethiopia, Guinea, Iran, Iraq, Israel, Jordan, Kenya, Democratic People's Republic of Korea, Lebanon, Libya, Madagascar, Mali, Myanmar, Nigeria, Pakistan, Palestinian Authority (Gaza And West Bank), Russia, Russia North Caucasus region (Chechnya, Dagestan, Ingushetia, Kabardino-Balkaria, Karachay-Cherkessia, Ossetia - North and South), Somalia, Sudan, South Sudan, Syria, Ukraine (including the Sea of Asov), Venezuela, Yemen, Zimbabwe