Order Processing Times
We endeavour for all orders, international and domestic to be processed and shipped within 1 business day of your order being placed.
During busy periods we do allow 1 - 2 business days for your order to be sent out upon order placement.
We are not liable for any packages not sent or delivered within your required timeframe as the above timeframes are only guides and KATE FORD is not obliged to stay within these timeframes.
Orders are shipped during business hours 9am - 5pm Monday - Friday AEST.
When your order has been received from our team, you will receive a confirmation email to your chosen email address upon checkout.
In any case of delay in shipping times or out of stock items, you will be notified by email.
For more information on orders, please review our Terms and Conditions page.
Tracking your Order
Once your order has been sent, you will receive a notification email with a tracking number sent to your chosen email address used when checking out.
All deliveries must be signed for, you will need to ensure someone is available to sign for the parcel between 8am - 6pm Monday - Friday. If no one is home, your parcel will be sent to your closest collection point.
We are unable to deliver to PO Boxes or Parcel Locker addresses. If we do receive an order with one of these addresses, we unfortunately will have to cancel your order and refund you to your chosen payment method.
If you ordered multiple items in your order, these items may be sent in different packages due to stock levels, you will receive tracking numbers for all packages sent.
Within Australia we either use DHL or Australia Post
Standard Domestic Shipping
Within Australian we either use DHL or Australia Post
For international shipping we use DHL shipping services
DHL Domestic Express Shipping (Next Day Delivery)
We do not confirm next day delivery. Most of the time it will be next day delivery although we are not liable if DHL experiences delays
Free Express Shipping on all orders over $500 (Australia only)
Express shipping orders below $500 cost:
Within Australia: $20
International: $50. Excluding duties and taxes for your country.
(All international deliveries are sent via DHL express)
Within Australia: $10
All prices are shown in AUD.
Currency, Duties and Taxes
All product prices indicated, and payments made on the Australian Online Store are in AUD currency. GST is added to the order total for all shipments within Australia.
If you are an international customer, your order may be shipped to you on a ‘delivery duty paid’ basis. This means that you will not be charged additional fees when your Order lands in your home country.
However, customers in some countries must pay additional duties and taxes when their order arrives in their home country (International Shipping Charges). These types of charges vary from country to country and depend on the pricing of your Order.
We are not necessarily privy to what International Shipping Charges may apply in your home country. You agree that we are not responsible for facilitating payment of any applicable International Shipping Charges and that you are solely responsible for payment of these charges.
This charge is determined by your local customs authority and includes;
1. The Sales Tax applied by your country for purchases from Australia; and
2. Duties charged for processing by your country.
Prior to checkout if you are unsure of any charges that may occur after placing your order on our Australia Online Store, we highly recommend reaching out to your closest customs office to ensure you are not left with any cost surprises when you receive your order.
Upon delivery of an order to the nominated delivery address, all risk of loss or damage to products passes to you the customer and you agree that we will not be liable for loss or damage to the products thereafter upon check out.
Items you exchange will be re-sent at the cost of KATE FORD, however return postage costs are not refundable. KATE FORD do not refund international prepaid tax and duties paid at the time of checkout should you wish to return an item. Residents from international countries can contact their local customs office to obtain a tax refund.
Where a product is returned under clause 19 and the product is faulty or not the product you ordered, you are entitled to a full refund and we are responsible for paying return shipping costs and any applicable International Shipping Charges.
Occasionally stock levels are not up-to-date on our Online Store, this means items may not be available at the time of purchase. The likelihood of this occurring is extremely rare.
If this occurs to an item in your order, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
Changes to your Order
If you require any changes to your order; including incorrect address details and/or item sizing, contact our friendly customer service team immediately on firstname.lastname@example.org.
If your order has already been processed, KATE FORD accepts no responsibility for incorrect details entered. We also do not accept any return requests due to issues with incorrect information entered at checkout.
Shipments that are rejected by the receiver will result in the client incurring redirection fees. KATE FORD reserves the right to cancel any order after purchase.
Countries we do not deliver to
Afghanistan, Algeria, Bolivia, Central African Republic, Chad, Colombia, Congo-Kinshasa (DRC), Cote dIvoire (Ivory Coast), Ethiopia, Guinea, Iran, Iraq, Kenya, Lebanon, Libya, Madagascar, Mali, Nigeria, Pakistan, Palestinian Authority (Gaza And West Bank), Russia North Caucasus (Chechnya, Dagestan, Ingushetia, Kabardino-Balkaria, Karachay-Cherkessia, Ossetia), Somalia, Sudan, South Sudan, Syria, Yemen, Zimbabwe